{"id":39,"date":"2022-08-11T12:13:22","date_gmt":"2022-08-11T10:13:22","guid":{"rendered":"https:\/\/nextbike-live.pluspol-networks.de\/styr-staell\/faq\/"},"modified":"2022-08-11T15:54:56","modified_gmt":"2022-08-11T13:54:56","slug":"faq","status":"publish","type":"page","link":"https:\/\/styrochstall.se\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

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\n Frequently Asked Questions <\/h1>\n
\n You want to learn more? Find the most frequent questions about Styr & St\u00e4ll and nextbike here. <\/div>\n <\/div>\n <\/div>\n[\/vc_column][\/vc_row][vc_row ppi_row_type=”ppi_bg_black” full_width=”stretch_row”][vc_column]

Classics<\/h3><\/div>
<\/i>How can I contact the customer service?<\/h6>

You can reach the Styr & St\u00e4ll customer service at +46 31 767 94 38<\/a>, styrochstall@nextbike.com<\/a> or via App Support function.<\/p>\n<\/div>

<\/i>I have discovered an incorrect debit in my customer account, what can I do?<\/h6>

Please contact our customer service by app, hotline or email to correct any miscalculations. Please provide us with all necessary information about the rental \/ tariff \/ customer account in order to be able to understand the case. Our customer service can be contacted via app under support, via the hotline stated in the footer of the system’s website or via styrochstall@nextbike.com<\/a>.<\/p>\n<\/div>

<\/i>How can I register?<\/h6>

You can sign up with Styr & St\u00e4ll via the website, app, at the terminal or via customer service. Information on registration can be found under How it works. If you’re searching for information about a nextbike operated bike sharing scheme in another city, please use the location search.<\/span><\/p>\n<\/div><\/div>

<\/i>In which cities is nextbike available?<\/h6>

Nextbike is available in over 300 cities worldwide, including Berlin, Warsaw, Budapest, Glasgow and Riga. Use the location search.<\/p>\n<\/div>

<\/i>The frame lock does not open. What shall I do?<\/h6>

First check whether a spoke is blocking the lock by turning the rear wheel slightly. Then open the active rental in your app and click on ‘open lock’. Unlocking will be initiated again.<\/p>\n

If the frame lock does not open even after another attempt to open it via the app, our system automatically detects this after three minutes and cancels the rental. No costs will apply. Please check the cancellation in your app and contact our customer service if it is still active after three minutes. Don’t worry about possible charges if our customer service can’t deal with your case right away. No charges apply as long as you tried to contact them right away.<\/p>\n<\/div><\/div><\/div>

Customer account<\/h3><\/div>
<\/i>Why doesn’t my account remember my PayPal details?<\/h6>

Your PayPal account is probably not verified. For more information please visit PayPal.<\/p>\n<\/div>

<\/i>When will I receive my invoices?<\/h6>

Invoices are available for SEPA direct debit only. You can download your invoices after the end of the respective month in your customer account via the website under “Account status”.<\/p>\n<\/div>

<\/i>How can I cancel my account and what happens to my remaining balance?<\/h6>

You can cancel your account in your settings in the app or by logging in to our website.<\/p>\n

Alternatively, you can send us your cancellation by email to styrochstall@nextbike.com<\/a> or by post (address in the website footer).<\/p>\n

Any remaining credit will be refunded. Exceptions to this are usually travel credit acquired through loyalty programs or similar. This is not payable.<\/p>\n<\/div>

<\/i>How do I pay for Styr & St\u00e4ll, how is billing done and where can I retrieve the invoices for my trips?<\/h6>

If you have specified a credit card as the payment method, the fees for your trips will usually be debited 24 hours after your rental.<\/p>\n

With the direct debit payment method, we debit the open fees monthly from your bank account.<\/p>\n

You can view your rental history and direct debit invoices in your customer account at any time. Log in via the website. Please note that invoices are only available after the end of the month.<\/p>\n<\/div>

<\/i>I have discovered an incorrect debit in my customer account, what can I do?<\/h6>

Please contact our customer service by app, hotline or email to correct any miscalculations. Please provide us with all necessary information about the rental \/ tariff \/ customer account in order to be able to understand the case. Our customer service can be contacted via app under support, via the hotline stated in the footer of the system’s website or via styrochstall@nextbike.com<\/a>.<\/p>\n<\/div><\/div>

<\/i>Why was my account deactivated?<\/h6>

Probably open sums could not be debited from your bank account or there is no means of payment deposited. Please check this in your customer account and contact customer service if in doubt.<\/p>\n<\/div>

<\/i>How can I change my phone number?<\/h6>

To change your phone number, please contact our customer service at styrochstall@nextbike.com<\/a>. Send the email from the email address you use for your account.<\/p>\n<\/div>

<\/i>How can I contact the customer service?<\/h6>

You can reach the Styr & St\u00e4ll customer service at +46 31 767 94 38<\/a>, styrochstall@nextbike.com<\/a> or via App Support function.<\/p>\n<\/div>

<\/i>What happens if my customer account is in the red?<\/h6>

If your account goes into the red because open sums cannot be debited, your account will be temporarily deactivated until the open sum has been paid. Please check if you have a valid means of payment.<\/p>\n<\/div>

<\/i>How do I activate my customer account?<\/h6>

To activate your customer account, you need to deposit a credit of 10 SEK when registering your credit card. This is for verification purposes of your means of payment only. The deposit will be used as starting credit.<\/p>\n

After successful debiting via credit card, your customer account will be activated immediately.
\n<\/span><\/p>\n<\/div><\/div><\/div>

Rent, park and return<\/h3><\/div>
<\/i>Where can I rent bikes with my nextbike account?<\/h6>

With a nextbike account you can use almost all nextbike affiliated bike sharing systems worldwide. However, for some systems a separate registration in the respective system is necessary. This applies to the MVG-Rad Munich, VAG_Rad Nuremberg, Mol Bubi Budapest \/ Hungary, Sitycleta \/ Las Palmas de Gran Canaria and Bilbaobizi in Bilbao \/ Spain. In some systems, bikes can be rented without re-registration, but only via the local app. This applies to Veturilo Warsaw \/ Poland, among others.<\/p>\n<\/div>

<\/i>What do I do if my bike has a defect?<\/h6>

Defects can easily be reported via the support function in our app. Please check the bike for obvious defects before starting your journey or before renting it and inform us of any damage so that the bikes can be locked and repaired as quickly as possible. If you went off with a bike and only then notice a defect, end your ride and call our service. Only then can we cancel the ride and register the bike for repair.<\/p>\n

Unfortunately, we cannot refund any fees if you have continued using the bike despite obvious defects.<\/p>\n<\/div>

<\/i>How do I tell bike icons from station icons?<\/h6>


\nThis is what individual bikes look like on the map. Depending on the system, they may be different colours. Additional symbols for e-bikes or cargo bikes are possible depending on the system.<\/p>\n


\nThis is what stations look like on the map. Depending on the system, they can have different colours. Additional symbols for e-bikes or cargo bikes are possible depending on the system.<\/p>\n<\/div>

<\/i>Can I rent my bike in one city and return it in another?<\/h6>

The bike can only be returned in the city where you rented it, otherwise a return fee applies. Exceptions are the interconnected systems. Return regulations are communicated on the respective website of the system, which can be found via location search.<\/p>\n<\/div>

<\/i>The frame lock does not open. What shall I do?<\/h6>

First check whether a spoke is blocking the lock by turning the rear wheel slightly. Then open the active rental in your app and click on ‘open lock’. Unlocking will be initiated again.<\/p>\n

If the frame lock does not open even after another attempt to open it via the app, our system automatically detects this after three minutes and cancels the rental. No costs will apply. Please check the cancellation in your app and contact our customer service if it is still active after three minutes. Don’t worry about possible charges if our customer service can’t deal with your case right away. No charges apply as long as you tried to contact them right away.<\/p>\n<\/div>

<\/i>Can I rent Styr & St\u00e4ll bikes without an app or without an smartphone?<\/h6>

Yes, bikes can be rented and returned via the bike itself, a terminal or via customer service.\u00a0<\/span><\/p>\n<\/div>

<\/i>Why do I have to pay a 200 SEK service fee (even though I returned the bike where I rented it)?<\/h6>

A service fee of at least 200 SEK will be charged if a bike is returned outside a Styr & St\u00e4ll station. It does not matter if the bike has already been rented off a station. The service fee of the predecessor does not cover the misconduct of the next user.<\/span><\/p>\n<\/div>

<\/i>Where can I return my bike?<\/h6>

Return your bike to a station of Styr & St\u00e4ll and close the fork lock. Check your app to make sure the bike was returned successfully. Contact the customer service in case the rental is still running. On the location map in your app you can easily see where the next station is.<\/span><\/p>\n<\/div><\/div>

<\/i>How do I return my bike correctly?<\/h6>

If the station does not have fixed bicycle racks, the bike will be locked to itself.<\/p>\n

As a general rule, nobody should be hindered by the parked bike.<\/p>\n

Please note the following:<\/p>\n

The bike may not be parked or returned:
\na) at traffic lights
\nb) parking ticket machines or parking meters
\nc) at road signs
\nd) on sidewalks, if this results in a passage width of less than 1.50 m
\ne) in front of, at and on escape routes and firefighter access zones
\nf) where this conceals the stationary advertising of a third party
\ng) by locking to fences of private or public houses and establishments
\nh) on public transport platforms and bus platforms
\ni) at public bicycle racks<\/p>\n

In case of contravention we reserve the right to charge a service fee.<\/p>\n<\/div>

<\/i>What do I do if a terminal is out of order?<\/h6>

If a terminal is out of order, you can still rent and return bikes at the respective station via the app or our hotline. Please inform our service by app, phone or email about the defect so that we can fix it quickly.<\/p>\n<\/div>

<\/i>Can I rent several bikes parallely with one customer account?<\/h6>

You can rent up to four bikes at a time using one customer account. Booked tariffs and special conditions usually only apply to the first bike.<\/p>\n<\/div>

<\/i>The return was not successful. What should I do?<\/h6>

Please report failed returns immediately to our customer service via app support or the hotline and have the bike number, the parking location and the actual use time ready. Our customer service can be contacted via app under support or via the hotline stated in the footer of the system’s website.<\/p>\n

Don\u2019t worry about possible charges if our customer service can\u2019t deal with your case right away. No charges apply as long as you tried to contact them right away.<\/p>\n<\/div>

<\/i>Can I park my bike during the rental?<\/h6>

Yes, by activating the park mode you can park your bike temporarily. To do so, briefly touch the keypad on the bike to wake it up, then press the ‘P’ button, close the fork lock and confirm the park mode again by pressing the ‘P’ button. To continue cycling, enter the lock code again into the keypad on the bike and press ‘OK’. Note that you still pay for the usage of the bike when it\u2019s parked.<\/span><\/p>\n<\/div>

<\/i>What happens if I return my bike away from stations?<\/h6>

If you return your bike without permission, a service fee of at least 200 SEK will be charged. More information about service charges can be found on the respective website of the system.<\/span><\/p>\n<\/div>

<\/i>How do I return my Styr & St\u00e4ll bike?<\/h6>

Return your bike to a station of Styr & St\u00e4ll and close the fork lock. Use your app to check whether the return was successful and inform customer service immediately if this is not the case.
\n<\/span><\/p>\n<\/div>

<\/i>How does Styr & St\u00e4ll work?<\/h6>

Register easily and for free via app or website. Bikes can be rented via the nextbike app, BikeComputer, terminal or hotline. Nextbike operates bike sharing schemes in more than 200 cities worldwide so bike types and rental processes may vary from city to city.<\/span><\/p>\n

How you rent, park and return a bike of Styr & St\u00e4ll is explained under How it works<\/a>.<\/p>\n

The specific systems’ websites for each city explain which renting channels are available and how the rental works in this city. If you don’t know the system’s website, please use the location search in the upper right corner.<\/p>\n<\/div><\/div><\/div>

Our bikes<\/h3><\/div>
<\/i>Does Styr & St\u00e4ll offer children’s bikes, helmets and trailers?<\/h6>

As a rule, nextbike and its subbrands like Styr & St\u00e4ll do not offer any accessories. Exception: At the PLUS stations on the island of Usedom you can rent children’s bikes, helmets and trailers. Veturilo Warsaw also has children’s bikes and tandems.<\/p>\n<\/div>

<\/i>What is the maximum load of the bikes?<\/h6>

The maximum load of our bikes is 120 kg, of which a maximum of 5 kg may be transported in the basket.<\/span><\/p>\n<\/div><\/div>

<\/i>What bike types does Styr & St\u00e4ll and nextbike offer?<\/h6>

Styr & St\u00e4ll currently only offer regular bikes with a locking cable on the front fork and a BikeComputer at the rear for communication.<\/p>\n

Nextbike has several bike types worldwide, such as pedelecs and cargo bikes, and some cities also have children’s bikes and tandems. Use the location search to find the specific bike types in each city.<\/span><\/p>\n<\/div><\/div><\/div>

Tariffs and conditions<\/h3><\/div>
<\/i>How do I link my Styr & St\u00e4ll account with a partner to benefit from special conditions? Where does the discount apply?<\/h6>

Link a partner in your app under ‘Wallet’. Unless stated otherwise, special conditions through partner cooperations apply only in the respective city or in the respective network system. Furthermore, the discount only applies to the first bike if several bikes are rented in parallel. Detailed conditions can be found on the pricing, CAMPUSbike or partner page of the respective website of the system. If you don’t know the system’s website, please use the location search.<\/p>\n<\/div>

<\/i>How can I benefit from special conditions through cooperation?<\/h6>

Links to partners in order to take advantage of special conditions can either be made via the partner selection in the customer account or by registering with a specific email address, such as the university email address or a work email address. How exactly a link is made can be read on the pricing, CAMPUSbike or partner page of the respective website of the system. If you don’t know the system’s website, please use the location search.<\/p>\n<\/div>

<\/i>What conditions do I get from the monthly or annual rate?<\/h6>

The annual and monthly rates include the first 60 minutes of each rental free of charge. Every additional 30 minutes is 10 SEK. The free minutes are only valid for the first bike if several bikes are rented at the same time.<\/p>\n

All available tariffs and related terms and conditions can be found under Prices.<\/span><\/p>\n<\/div><\/div>

<\/i>How can I cancel subscriptions?<\/h6>

Subscriptions that don’t prolong automatically do not have to be cancelled. Subscriptions with automatic renewal can be cancelled in the app.<\/p>\n

Information about renewal and cancellation periods can be found in the conditions of the respective subscription in the Wallet of your app.<\/p>\n<\/div>

<\/i>Do students receive discounts?<\/h6>

Students get a 25 percent discount and pay 225 SEK for an annual membership. Visit\u00a0Mecenat<\/a>\u00a0to take advantage of the offer!<\/p>\n<\/div>

<\/i>How much does Styr & St\u00e4ll cost and what tariffs are available?<\/h6>

The annual rate for Styr & St\u00e4ll in G\u00f6teborg and M\u00f6lndal is 300 SEK for 12 months, and a monthly pass (valid 31 days) is 90 SEK. The annual and monthly rates include the first 60 minutes of each rental free of charge. Every additional 30 minutes is 10 SEK. You can also pay as you go without a subscription for 20 SEK per every 30 minutes.<\/p>\n

There is always a maximum charge, regardless the type of subscription, of 300 SEK per 24 hours.<\/p>\n

In other nextbike affiliated bike sharing systems prices may vary. Find the local prices at the specific system website for each city. To find a specific system website, please use the location search.<\/p>\n

All available tariffs and related terms and conditions can be found under Prices.<\/p>\n

<\/span><\/p>\n<\/div><\/div><\/div>

Registration<\/h3><\/div>
<\/i>Why do I have to debit 10 SEK although the registration is for free?<\/h6>

To verify your payment method and to activate your account, your bank account will be debited with 10 SEK. However, this is not a registration fee, but can be used as your starting credit. <\/span><\/p>\n<\/div>

<\/i>How can I register?<\/h6>

You can sign up with Styr & St\u00e4ll via the website, app, at the terminal or via customer service. Information on registration can be found under How it works. If you’re searching for information about a nextbike operated bike sharing scheme in another city, please use the location search.<\/span><\/p>\n<\/div><\/div>

<\/i>How do I activate my customer account?<\/h6>

To activate your customer account, you need to deposit a credit of 10 SEK when registering your credit card. This is for verification purposes of your means of payment only. The deposit will be used as starting credit.<\/p>\n

After successful debiting via credit card, your customer account will be activated immediately.
\n<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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