FAQ

Frequently asked questions 

 

RegistrationCustomer accountRent, park and returnOur bikesTariffs and conditions

Classics

Register easily and for free via app or website. Bikes can be rented via the nextbike app, BikeComputer, terminal or hotline. Nextbike operates bike sharing schemes in more than 200 cities worldwide so bike types and rental processes may vary from city to city.

How you rent, park and return a bike of Styr&Ställ is explained under How it works.

The specific systems' websites for each city explain which renting channels are available and how the rental works in this city. If you don't know the system's website, please use the location search.

 

The bikes of Styr&Ställ can be returned at stations only. On the location map in your app you can easily see where the next station is.

Return regulations of other nextbike affiliated system may very and can be found on the respective website of the system. If you don't know the system's website, please use the location search.

Return your bike to an official station of Styr & Ställ and close the fork lock. If there is an available bike rack at the station, place it in there. If there are no (available) bike racks, just lock the bike and park it on the prepared ground surface by the sign.

Check your app to make sure the bike was returned successfully. Contact customer service in case the rental is still running.

 

The basic rate in Göteborg / Mölndal is 20 SEK per 30 minutes and a maximum of 300 SEK per 24 hours. The monthly or annual rate include the first 30 minutes of each rental. Every additional 30 minutes will be charges at the basic rate.

In other nextbike affiliated bike sharing systems prices may vary. Find the local prices at the specific systems' websites for each city. If you don't know the system's website, please use the location search.

You can contact the Styr&Ställ customer service via styrochstall@nextbike.com or +46 317 67 94 38 or by sending an App feedback.

Please contact our customer service by phone or email to correct any miscalculations. Please provide us with all necessary information about the rental / tariff / customer account in order to be able to understand the case. Our customer service can be contacted via styrochstall@nextbike.com or +46 317 67 94 38.

Nextbike is available in over 200 cities and more than 26 countries on four continents, including Berlin, Warsaw, Budapest, Glasgow and Riga. You can find a complete overview of nextbike's locations at styrochstall.se/locations. To find a specific system's website, please use the location search.

Please report the failed return promptly to our customer service via mobile app feedback or call customer service at +46 317 67 94 38 and have the bike number (displayed on the bike frame), the return location and the actual time of usage ready. Our customer service will end the rental for you and adjust the rental fees accordingly.

A service fee of at least 200 SEK will be charged if a bike is returned outside an official station of Styr & Ställ. It does not matter if the bike has already been rented off a station. The service fee of the predecessor does not cover the misconduct of the next user.

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Registration

You can sign up with Styr & Ställ via the website, app, at the terminal or via customer service. Information on registration can be found under How it worksIf you're searching for information about a nextbike operated bike sharing scheme in another city, please use the location search.

 

To activate your customer account, you need to deposit a credit of 10 SEK when registering your credit card. This is for verification purposes of your means of payment only. The deposit will be used as starting credit.

After successful debiting via credit card, your customer account will be activated immediately.

 You can find all prices for Styr & Ställ under Prices.

To verify your payment method and to activate your account, your bank account will be debited with 10 SEK. However, this is not a registration fee, but can be used as your starting credit.

You find all prices for Styr & Ställ under Prices.

 

You must be over 18 years of age to use Styr & Ställ.

Customer account

You can easily change your phone number in your customer account on our website. Log in, click on "User Settings" and enter your new mobile phone number. Click on "Save changes". This function is not available in the app. Per customer account only one mobile phone number can be used.

You can easily cancel your account in your customer account via the website. Log in and click on "Close account". Remaining credit will be automatically refunded.

Alternatively, you can send us your cancellation by e-mail to styrochstall@nextbike.com.

Any remaining credit will be refunded. Exceptions are loyalty programs or similar.

 

If you have specified a credit card as the payment method, the fees for your trips will usually be debited 24 hours after your rental.

You can view your rental history and invoices in your customer account at any time. Log in via the website. Please note that invoices are only available after the end of the month.

If your account goes into red because open sums cannot be debited, your account will be temporarily deactivated until the open sum has been paid. Please check if you have a valid means of payment.

You can contact the Styr & Ställ customer service via styrochstall@nextbike.com or +46 317 67 94 38 or by sending feedback in the app.

Please contact our customer service by phone or email to correct any miscalculations. Please provide us with all necessary information about the rental / tariff / customer account in order to be able to understand the case. Our customer service can be contacted via styrochstall@nextbike.com or +46 317 67 94 38.

A service fee of at least 200 SEK will be charged if a bike is returned outside a Styr & Ställ station. It does not matter if the bike has already been rented off a station. The service fee of the predecessor does not cover the misconduct of the next user.

An account can be temporarily deactivated if open sums could not be debited from your bank account or there is no means of payment deposited. Please check this in your customer account and contact customer service if in doubt.

You can download your invoices after the end of the respective month in your customer account via the website under "Account status".

Rent, park and return

Return your bike to a station of Styr & Ställ and close the fork lock. Check your app to make sure the bike was returned successfully. Contact the customer service in case the rental is still running. On the location map in your app you can easily see where the next station is.

 

Return your bike to a station of Styr & Ställ and close the fork lock. Use your app to check whether the return was successful and inform customer service immediately if this is not the case.

Yes, bikes can be rented and returned via the bike itself, a terminal or via customer service. Read here how this works.

Yes, by activating the park mode you can park your bike temporarily. To do so, briefly touch the keypad on the bike to wake it up, then press the 'P' button, close the fork lock and confirm the park mode again by pressing the 'P' button. To continue cycling, enter the lock code again into the keypad on the bike and press 'OK'. Note that you still pay for the usage of the bike when it’s parked.

All stations are marked on the map in the app or on the website with large markers (the small markers mark individual bikes). There are also station signs, terminals or bicycle stands at the marked places.

If a terminal is out of order, you can still rent and return bikes at the respective station via the BikeComputer on the bike. Please inform our customer service via app, phone or email about the defect so that we can fix it as soon as possible.

 

Return your bike to an official station of Styr & Ställ and close the fork lock. If there is an available bike rack at the station, place it in there. If there are no (available) bike racks, just lock the bike and park it on the prepared ground surface by the sign. Check your app to make sure the bike was returned successfully. Contact customer service in case the rental is still running.

Note that you are not allowed to park your bike so that it hinders other road users, in pedestrian zones or in spaces with road signs that prohibit bike parking.

Please also note that the bike may not be parked or returned:

(a) at traffic lights
(b) parking ticket machines or parking meters
(c) at road signs
(d) on sidewalks, if this results in a passage width of less than 1.50 m
(e) in front of, at and on escape routes and firefighter access zones
(f) by locking to fences of private or public houses and establishments
(g) on public transport platforms and bus platforms

In case of contravention we reserve the right to charge a service fee. 

If you return your bike without permission, a service fee of at least 200 SEK will be charged. More information about service charges can be found under Prices.

Please report the failed return promptly to our customer service via app feddback or at +46 317 67 94 38 and have the bike number (displayed at the bike frame), the return location and the actual time of usage ready. Our customer service will end the rental for you and adjust the rental fees accordingly.

With your registered account you can use almost all nextbike affiliated bike sharing systems worldwide. However, for some systems a second registration in the respective system is necessary. This applies to the MVG-Rad Munich, VAG_Rad Nuremberg, Mol Bubi Budapest / Hungary, Sitycleta / Las Palmas de Gran Canaria and Bilbaobizi in Bilbao / Spain. In some systems, bikes can be rented without re-registration, but only via the local app. This applies to Veturilo Warsaw / Poland, among others.

You can rent up to four bikes at a time using one customer account. Booked tariffs and special conditions usually only apply to the first bike.

Defects can easily be reported to our customer service via the feedback function of the app, telephone or e-mail. Please check the bike for obvious defects before starting your journey and inform us of any damage so that the bikes can be locked and repaired as promptly as possible. If you rented a bike and only then notice a defect, end your ride and call our customer service. Only then we can cancel the ride and register the bike for repair.

Unfortunately, we cannot refund any fees if you have continued using the bike despite obvious defects.

Our bikes

Styr & Ställ currently only offer regular bikes with a locking cable on the front fork and a BikeComputer at the rear for communication.

Nextbike has several bike types worldwide, such as pedelecs and cargo bikes, and some cities also have children's bikes and tandems. Use the location search to find the specific bike types in each city.

The maximum load of our bikes is 100 kg, of which a maximum of 15 kg may be transported in the basket.

Styr & Ställ does not offer children’s bikes, helmets and trailers. Generally, no accessories are offered. Exceptions are other nextbike systems offering children’s bikes.

You can read more about the traffic rules that apply to you as a cyclist on the Swedish Transport Agency's website. Click here to get to the web page.

 

Tariffs and conditions

The annual rate for Styr & Ställ in Göteborg and Mölndal is 300 SEK for 12 months, and a monthly pass (valid 31 days) is 90 SEK. The annual and monthly rates include the first 30 minutes of each rental free of charge. Every additional 30 minutes is 10 SEK. You can also pay as you go without a subscription for 20 SEK per every 30 minutes.

There is always a maximum charge, regardless the type of subscription, of 300 SEK per 24 hours.

In other nextbike affiliated bike sharing systems prices may vary. Find the local prices at the specific system website for each city. To find a specific system website, please use the location search.

All available tariffs and related terms and conditions can be found under Prices

 

 

 

The annual and monthly rates include the first 30 minutes of each rental free of charge. Every additional 30 minutes is 10 SEK. The free minutes are only valid for the first bike if several bikes are rented at the same time.

All available tariffs and related terms and conditions can be found under Prices.

Tariffs that don't prolong automatically do not have to be cancelled. Tariffs with automatic renewal can be cancelled in due course by app or email to styrochstall@nextbike.com. All available tariffs and related terms and conditions can be found under Prices.

To take advantage of special conditions either go via the partner selection in the customer account or by registering with a specific email address, such as the university email address or a work email address. All available tariffs and related terms and conditions can be found under Prices.